Frequently Asked Questions
We are committed to your satisfaction and we want you to be happy with your OurPets® purchase. However, we are unable to accept returns or refund purchases of our products made at retail stores. All returns and refunds must go through the store, website or catalog from which you purchased your OurPets® product and are subject to their return and refund policy.
If you have questions about your SmartScoop Automatic Litter Box, please call our dedicated customer service phone number at 1-800-565-2695 or complete our contact form. You may also e-mail firstname.lastname@example.org. Please note that customer service representatives are available 8 a.m. to 5 p.m. EST, Monday through Friday.
Please visit the Store Locator page to access a list of retailers that sell OurPets® products. Please remember that not all retailers carry all products. If you’d like to know for certain if a particular product is sold by a particular retailer, please contact your store manager directly.
Please use our Store Locator page to find stores that carry our SmartScoop products. If you are unable to locate a store in your area that carries the products, please contact our dedicated customer service team at 1-800-565-2695. Customer service representatives are available 8 a.m. to 5 p.m. EST, Monday through Friday.
Unfortunately, the tab might have been accidentally removed before you purchased the toy. If the Play-N-Squeak toy is not squeaking, please return the toy to the store where you purchased it for a replacement.
If your Play-N-Squeak toy does not squeak, please return the toy to the store where you purchased it for a replacement.
We proudly grow OurPets® catnip exclusively in North America.
Every cat reacts differently to catnip. We recommend starting with a pinch or two to see how your cat reacts, then increase the amount as desired.
This is one of OurPets®’ best-selling feeders! The watering feature on the Store-N-Feed makes this elevated feeder quite unique. First, remove the stainless steel bowl from the water side of feeder. Simply fill the water up to the level at which the threaded hole begins (about halfway up the side). Next, take a full 2 liter bottle (or a bottle with the same size threaded opening), and slowly turn it upside down while screwing the bottle into the feeder’s threaded hole. (Note: remember to remove the plastic ring from the bottle before screwing it into place.) Air will equalizes the water level and stabilize it so that your pet will now have continuous water replenishment!